Customer Service

Home
Customer Service

Customer Service

Terms of Warranty
Price
Delivery Services
Delivery Charges
Delivery Lead Time
Confirmation of Sales Requests
Sales Request Status
Payment
Billing Accuracy
Cancellation of Orders
Exchange and Refunds
Product Descriptions
Indemnity
Colour and Sizes
Feedback

Terms of Warranty

All Warranty conditions are stated in the product information provided.

Price

All our prices are NETT. No discounts will be given unless during promotions.

Delivery Services

A. For local orders, the items will be sent via local mail provider, Singapore Post. However, should you need other mode of delivery, please indicate under comments upon confirmation of orders. Kindly be advised that additional delivery charges incurred thereafter will be on the buyer’s account.

B. For overseas orders will be sent via Speedpost Worldwide Courier (EMS). For more details, please visit http://www.speedpost.com.sg/Courier(EMS).html

Please note that your order may be subject to import duties and taxes, which are levied once your package reaches your country. PrettyMums will ship your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

Delivery Charges

Final cost stated in the invoice will be inclusive of delivery charges.

For local orders, customers may request for registered mail delivery with extra expenses to be borne by the customer. Registered article number and month/year of posting will be sent via email to customer after item has been sent. .

Delivery Lead Time

Delivery time frame is estimated only. All postal mailing will be from SingPost / Speedpost Worldwide Courier (EMS). The delivery schedule is under SingPost / Speedpost Worldwide Courier (EMA) commitment and not PrettyMums. As such, PrettyMums will not be responsible for late deliveries as a result of their schedule.

We will not be responsible any loss of goods in transit due to SingPost / Speedpost Worldwide Courier (EMS) errors. We strongly encourage customers to register their orders for assurance. We will take utmost care to pack your goods in proper protective plastic bags, bubble wraps and paddings (if needed) to ensure that your order will reach you in the best possible conditions. We apologize that we are unable to deliver to addresses with P.O. Box numbers.

Confirmation of Sales Requests

An electronic acknowledgment will be sent out to the customer upon successful submission of the electronic sales request. The confirmation notice will be sent out either within the same business working day or on next working day for orders received after 1800hrs Singapore time. The confirmation email will include payment instructions for you to complete the payment. If items requested are unavailable, a message will be sent to the customer for further action.

Sales Request Status

Please log into your account for updates and tracking of your sales request status.

Payment

A. Credit card payment or Paypal We accept credit card payment via Paypal. All items will be invoiced in Singapore dollars.

B. Fund transfer Should you prefer to use internet banking, you can email us at sales@prettymums.com

Billing Accuracy

We ensure accuracy in our billing as all our transactions are automatically processed and manually checked for errors.

Cancellation of Orders

We will refund the amount paid if the order is canceled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame. We will accept order cancellations only for genuine and valid reasons.

We shall not honor any cancellations once the order is confirmed and submitted by the customer.

Exchanges and Refunds

Goods once sold will not be accepted for exchange, return or refund.

All items are checked for defects and carefully wrapped to prevent damages in the mail process before delivery.

We will not be responsible for any exchanges, refunds or repairs due to goods wear and tear incurred during their course of daily usage, or goods lost in transit while shipping and damages arising from shipping.

Product Descriptions

PrettyMums and its affiliates attempt to be as accurate as possible. However, PrettyMums does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Indemnity

Parts are made from a variety of metal, glass, crystal, plastic, ceramic and resin components. We are not responsible if you have an allergic reaction to any of the components.

Colours and Sizes

We will do our best to display as accurately as possible the colors of the products shown in our website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.

We will do our best to display and provide the measurements and sizes of clothes as provided by our suppliers. Therefore, we cannot guarantee that the measurements provided will suit your size.

Feedback

We welcome feedbacks and suggestions to improve ourselves. Kindly send all feedbacks and suggestions to admin@prettymums.com